Terms of Service & Privacy Policy

1. About CRAFT SMS

CRAFT SMS is a digital platform designed to assist schools, students, teachers, administrators and parents with:

• Academic communication
• Attendance management
• School announcements
• Assignment distribution
• Notifications and alerts
• Student workflow management
• Internal messaging systems
• Administrative coordination
• Offline first educational operations
• Reduce the workload of Teachers

The platform may include web, mobile, and integrated backend systems.

2. Eligibility

To use CRAFT SMS, users must:

• Be authorized by a school, institution or organization
• Be at least 12 years old or meet the minimum legal age in the country
• Use the platform only for lawful educational or administrative purposes

Schools are responsible for managing student access and guardian permissions where applicable.

3. User Accounts

Users may be required to create accounts to access certain services. Users agree to:

• Provide accurate account information
• Maintain the security of login credentials
• Notify administrators of unauthorized access
• Accept responsibility for activities conducted under the account

CRAFT SMS reserves the right to suspend or terminate accounts involved in suspicious, abusive, or unauthorized activities.

4. Acceptable Use Policy

Users agree NOT to:

• Use the platform for illegal activities
• Harass, threaten, or abuse other users
• Upload malware, harmful scripts, or malicious code
• Attempt unauthorized access to servers or databases
• Interfere with platform performance or security
• Share misleading academic or administrative information
• Use the service for spam or fraudulent communications

Violation of these rules may result in immediate suspension or permanent termination.

5. Educational Data & Privacy

CRAFT SMS respects the privacy of schools, students, parents, and staff. Collected data may include:

• Names and contact information
• Academic records and attendance data
• Device and login information
• Messaging and notification logs
• Usage analytics for system improvement

Personal educational data is NOT sold to third parties.

Data is processed strictly for:

• Educational operations
• Platform functionality
• Security monitoring
• Communication services
• System optimization

Schools remain responsible for ensuring compliance with their local educational and data protection laws.

6. Messaging & Notifications

CRAFT SMS may send:

• SMS alerts
• Push notifications
• Academic reminders
• Administrative announcements
• Emergency communications

Users are responsible for ensuring contact details are accurate. Message delivery may depend on third-party telecom providers and internet availability. Uninterrupted delivery is not guaranteed at all times.

7. Offline Functionality

Certain features may operate offline and synchronize once internet access becomes available. While striving to preserve synchronization integrity:

• Delays may occur
• Conflicts may happen during sync operations
• Temporary inconsistencies may appear across devices

Users should verify critical academic or administrative data after synchronization.

8. Intellectual Property

All branding, software architecture, workflows, designs, logos, interface systems, and platform technology associated with CRAFT SMS are protected by intellectual property laws. Users may not:

• Copy the platform
• Reverse engineer the system
• Resell unauthorized versions
• Reproduce proprietary workflows
• Use CRAFT SMS branding without permission

9. Third-Party Services

CRAFT SMS may integrate with external providers including:

• Cloud hosting services
• Authentication systems
• Notification gateways
• Analytics platforms
• Payment processors

CRAFT SMS is not responsible for outages, failures, or policy changes caused by third party providers.

10. Service Availability

Reliable uptime is aimed for, but availability is not guaranteed. Maintenance, updates, security upgrades, or infrastructure failures may temporarily interrupt access. CRAFT SMS may modify or discontinue features without prior notice.

11. Security

Industry standard security practices are implemented to protect platform data. However, no digital platform can guarantee absolute security. Users and institutions are responsible for:

• Using secure passwords
• Managing authorized access
• Protecting school devices
• Monitoring administrative permissions

12. Limitation of Liability

To the fullest extent permitted by law, CRAFT SMS shall not be liable for:

• Data loss
• Academic disruptions
• Communication delays
• Service interruptions
• Indirect or consequential damages
• Unauthorized account access caused by user negligence

The platform is provided "as is" and "as available."

13. Termination

CRAFT SMS reserves the right to suspend or terminate access if users:

• Violate these Terms
• Abuse the platform
• Compromise system security
• Engage in fraudulent or harmful conduct

Institutions may also request account deactivation or data removal where applicable.

14. Changes to Terms

These Terms may be updated periodically. Continued use of the platform after updates constitutes acceptance of the revised Terms. Users are encouraged to review this page regularly.

15. Governing Law

These Terms shall be governed in accordance with applicable local and international digital service laws relevant to the operating jurisdiction of CRAFT SMS and its institutional partners.

16. Contact Information

For support, legal inquiries or policy-related concerns, users may contact the CRAFT SMS administrative team through the official platform communication channels provided on the homepage or support portal.

17. Onboarding Free Trial Pilot

CRAFT SMS offers a complimentary two-month pilot program for new institutional users. During this period, full platform access is granted to evaluate the system. Upon conclusion of the pilot, transition to a paid subscription is required for continued service.